Our client is looking for a Customer Service Specialist with high emotional intelligence
Client Details
A leader in their field
Description
* First Contact and Engagement:
o Act as the first point of contact for all inbound enquiries, whether by phone or email, offering a welcoming and professional service.
o Direct non-treatment-related calls and emails to the relevant department, ensuring smooth internal communication.
o Engage sensitively with individuals or their families seeking treatment, understanding their needs and guiding them through the next steps.
o Conduct thorough pre-admission screenings to evaluate suitability for treatment at Castle Health, ensuring all necessary information is gathered.
* Lead Qualification and Nurturing:
o Qualify leads by identifying individuals suitable for treatment, while addressing any concerns or objections that may arise.
o Nurture leads through follow-up communication, ensuring consistent engagement until they are ready for referral, admission, or alternative support.
1. Referral and Admissions Support:
2. Pre-screen all cases to assess the individual's eligibility for treatment at before handing them over to the Admissions Department.
3. Pass fully qualified and pre-screened leads to the Admissions Department...