Reed is recruiting on behalf of an independent family-owned company that supplies the catering sector. We are looking for a Telesales Supervisor to lead their South West telesales team, based in Bristol, with responsibilities extending to their Plymouth and Poole depots. The successful candidate will play a crucial role in maximising sales performance, ensuring accurate order processing, and driving the upselling and cross-selling of new products.
Day to day of the role:
1. Instil a selling culture within the South West Depots, starting with Bristol.
2. Motivate and coach the team to sell new products and surpass monthly sales targets.
3. Manage the call diaries for the South West team.
4. Lead the team to ensure timely order placement before agreed deadlines at Poole, Plymouth, and Bristol depots.
5. Collaborate with depot managers to identify and fill gaps in delivery routes.
6. Maintain and develop a personal call list for the largest accounts.
7. Analyse ‘call stats reports’ and ‘order intake report’ to optimise team efficiency and workload.
8. Provide sales training, customer care coaching, and personal development opportunities for your team.
9. Contribute to management planning with ideas for sales and marketing initiatives.
10. Oversee daily operations to minimise inputting and telesales errors.
11. Manage team absenteeism in line with company policy.
12. Monitor team performance in managing incoming and outgoing orders, and produce relevant reports and KPIs.
13. Support the team with customer queries and escalations.
14. Collect and act upon competitor activity and pricing information.
Required Skills & Qualifications:
1. Demonstrable experience in a telesales leadership role.
2. Strong leadership skills with the ability to motivate a geographically dispersed team.
3. Excellent sales and customer service capabilities.
4. Effective organisational and time management skills.
5. Proficient in the use of call centre software and reporting tools.
6. Willingness to travel to Plymouth and Poole depots as needed.
7. Full UK driving licence (pool car provided or fuel costs covered for personal car use).
Benefits:
1. Competitive salary with a 10% annual bonus.
2. Pool car provided for business travel or fuel reimbursement for personal car use.
3. Standard working hours, Monday to Friday, 8.30 am – 5.00 pm.
4. Opportunity to lead a dynamic sales team within a family-owned business.
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