Customer Care Representative - UK& I - FIM - 12 months fixed term contract
Onsite Location(s): Hemel Hempstead, HRT, GB
Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 36,000 colleagues around the world.
Customer Care Representative - UK & Ireland - FIM - 12 month fixed term
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers, and employees. You will be part of an agile and high-performing team committed to advancing science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
Purpose Statement
Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling, and assist the sales force wherever needed.
Key Responsibilities
1. Process orders coming in via fax, e-mail, or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns, etc.
2. Process stock deliveries to sales representatives in the Region, as well as inventory transfers (for CS Rep II only).
3. Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
4. Arrange special deliveries on request.
5. Control and send out invoices.
6. File ordering documents and related records.
7. Handle service complaints from customers and/or sales representatives.
8. Follow-up short-term consignment stocks with customers and sales representatives (for CS Rep II only).
9. Respond to questions from sales representatives, pharmacists, nurses, and/or doctors about orders, deliveries, product availability, etc.
10. Handle backorders.
11. On request, act as back-up for colleagues within the CS team (for CS Rep II only).
What are we looking for in you?
1. A passion for innovation and a desire to learn and develop
2. Hunger to succeed and excel
3. Growth mentality
4. Patient empathy and focus
What we can offer to you:
1. Attractive benefits package
2. Inspirational colleagues & culture
3. Fast-growing and innovative environment
4. A team-oriented company culture
5. International opportunities
Learn more about our benefits here: EMEA Benefits
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We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Requisition ID: 596731
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. If you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Job Segment: Customer Service Representative, Medical Device, Customer Service, Healthcare
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