We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Coordinator (Health & Care).
If you have a caring, patient, and helpful nature and like communicating with people, then this role might interest you, as you will be taking referrals from hospital wards and managing the logistics of our service support team, enabling them in their role to help discharge patients' home from hospital and providing a resettlement service for those who are less mobile.
The role will be based in our Gravesend British Red Cross (BRC) Office but will also involve attending meetings and networking in the Darent Valley Hospital & other associated NHS locations in the catchment area to help promote and market the service. This role is for 3 days a week, during the Monday to Friday. (The exact days of the week can be negotiated.)
Not only will a career within the British Red Cross health team be rewarding, but it can also provide extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It's not just a job, but an amazing way to give back to your community.
What will a day in the life of a Service Coordinator entail?
To manage the BRC Assisted Discharge Service (ADS) ensuring it is of high quality and meets service standards.
To take referral calls from hospitals and manage the logistics of the service delivery.
To promote the service, including attending hospital staff meetings and networking events. Carry out daily/weekly in reach within the hospitals.
Work closely with other voluntary organisations to ensure appropriate support for service users, carers and the people they care for.
Provide cover where support workers are not available, or service demand is increased (hospital pressures).
Ensure high quality and safe services (meeting requirements of BRC's quality standards framework, and health and safety, hygiene/infection control, and safeguarding procedures).
Ensure that service performance is monitored, maintained, and delivered consistently with national and local guidelines, using the Quality Standards Framework
What do you need to be a successful Service Coordinator?
Do you have strong leadership skills and a knack to get the best out of people?
Are you a good communicator?
Do you have knowledge of Health and Social Care services?
Do you have a manual UK driving licence, held for minimum of two years, and access to a vehicle? (mileage will be paid)., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you'll get:
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together we are the worlds emergency responders