Service Readiness Manager – 3-Month Contract
Location: Reading (Hybrid – 2 days per week in office)
Duration: 3 months (potential for extension)
Join a Leading Mobile Telecoms Company!
We are seeking a highly skilled Service Readiness Manager to support a leading mobile telecoms provider in ensuring the seamless transition of services into operational readiness. This is a key role in managing service design, integration, and compliance while working with internal teams and external partners.
Key Responsibilities:
🔹 Service Design & Readiness:
* Own and drive the Service Design framework, ensuring effective setup and maintenance of:
* Service Level Agreements (SLAs) & Operating Level Agreements (OLAs)
* Service definition schedules
* Security Compliance & Policy Management frameworks
* Operations Support System (OSS) inputs & Service Catalogue
* Configuration Management baseline & Service Support Manuals
🔹 Operational Strategy & Transition:
* Ensure a smooth transition into the Target Operating Model, leveraging interim and strategic service designs.
* Develop local operational plans and integrate them into broader business strategies.
* Drive interoperability across all services with a consistent ITIL Service Strategy and Service Design approach.
* Partner with network, IT, and business stakeholders to enhance automation and orchestration for improved performance.
🔹 Vendor & Partner Management:
* Ensure seamless integration and operational readiness of third-party services.
* Drive alignment with multi-vendor environments and enforce service compliance to ITIL, ISO27001, and security best practices.
🔹 Service Excellence & Continuous Improvement:
* Lead operational service assessments, driving process maturity and compliance.
* Advocate for automation & efficiency, leveraging technology to optimize service delivery.
* Provide thought leadership and strategic insights to improve service operations.
What we’re looking for:
Proven experience in Service Readiness, Service Design, or Service Transition within telecoms or a related industry.
Strong understanding of ITIL frameworks, Service Management principles, and operational compliance.
Background in networking, IT infrastructure, or telecoms service operations.
Experience in managing service delivery across multi-vendor environments.
Strong stakeholder management, problem-solving, and leadership skills.
Understanding of customer experience, marketing-led brands, and the impact of operational decisions.
Network & Security Knowledge:
* Strong understanding of Networking & Transport concepts, including:
* Routing, Switching, WANs, ISPs, IP Addressing, DNS, Load Balancing
* Cloud & Virtual Networking technologies
* Network Security fundamentals – Firewalls, VPNs, Proxies, SIEM/SOC, Vulnerability Scanning
Why Apply?
✨ Work with a leading telecoms brand driving cutting-edge service delivery.
✨ Hybrid working – blend of office collaboration and remote flexibility.
✨ Opportunity to make a real impact on network service readiness and operational excellence.