Job Overview
We are a small cleaning & disinfection company based in the south side of Glasgow seeking a proactive and highly organised Operations Manager to coordinate our day-to-day services and ensure the smooth functioning of our office environment. This dynamic role involves a mix of administrative responsibilities, team supervision, and operational co-ordination. The ideal candidate will possess strong communication and problem-solving skills, demonstrate excellent multitasking abilities, and have experience in human resources, client liaison, and office management.
Key Responsibilities
* Office Operations: Oversee daily office operations, ensuring an efficient workflow and positive working atmosphere.
* Rota and Operations Coordination: Plan and manage staff rotas, schedules, and service both internal and external coordination during office hours, ensuring cover for planned/unplanned absence.
* Client Liaison: Act as the main point of contact for client inquiries, ensuring excellent communication and service. Making sure complaints are dealt with swiftly.
* Stock Management: Manage stock, coordinating with cleaning managers to order and track supplies, ensuring stock availability and efficient use.
* Back Office Support: Assist with accounts, VAT returns, and expenses tracking. Oversee scheduling of services to meet client requirements. Manage the company fleet, ensuring maintenance schedules and compliance.
* Administrative Tasks: Handle correspondence, organise meetings, and maintain accurate employee and office records.
* Tendering and Quoting: Support the preparation of tenders and quotes, to secure new business opportunities.
* Team Supervision: Support office staff, provide guidance and training as needed. Motivate team members and manage relationships to foster a collaborative team environment.
* Continuous Improvement: Implement and maintain systems to enhance organisational efficiency. We are constantly looking at ways to improve our processes and systems.
Essential
* Proven experience in office management, administration, or a similar role.
* Strong organisational and multi-tasking skills with excellent attention to detail.
* Exceptional communication skills, both verbal and written, with a professional phone manner.
* Experience in organising a multi-shift operation.
* Ability to manage and supervise a team effectively.
* Self-motivated and commercially aware.
* Working knowledge of office management procedures, basic accounting principles, and fleet management.
* Demonstrated ability to liaise with clients and manage operational schedules, including face-to-face meetings with existing and potential clients.
* Excellent problem-solving skills with ability to make quick decisions under pressure.
* Good sense of humour.
Desirable
* Proficiency in QuickBooks or similar software.
* Experience in human resources management.
* Flexibility to work non-traditional hours.
If you are an enthusiastic individual eager to contribute to a growing facilities management company while advancing your career, we encourage you to apply for this exciting opportunity!
Job Types: Full-time, Permanent
Pay: £29,629.00-£31,663.00 per year
Benefits:
* Bereavement leave
* Company pension
* Cycle to work scheme
* Flexitime
* On-site parking
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: Hybrid remote in Glasgow G43 2AF
Expected start date: 06/01/2025
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