Salary: Up to £24,000 + 10% annual bonus + benefits package
* Insurance role with full training + development + progression opportunities
* Join an organisation passionate about Employee Engagement
* 100% Office based role working from our Head Office in Stratford Upon Avon
About the role
We are looking for a Customer Service Representative to cover a 6-month fixed term contract.
As a Customer Service Representative dealing with our Avon Insurance customers, you’ll provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service Representative you’ll focus on bringing your personality to the role and building relationships with our existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude.
As part of our thriving and vibrant team, you’ll handle and respond to customer queries or complaints via telephone, email and in writing ensuring you provide clear, concise, and transparent information about our policies, products and processes to ensure customer satisfaction whilst maximising retention. We’ll provide everything you need to develop your knowledge and skills to ensure you can provide a first class service to our customers.
In addition to this, your day-to-day tasks will include processing and managing accounting transactions, including premium collection, policy cancellation refunds and non-payment of premiums to meet customer service standards and maintain profitability.
About you
You’ll have a genuine passion for delivering excellent customer service. Whether you’re starting your career in insurance or want to take your next step within the industry.
Communication is a really important part of your role here and so it's important that you are able to demonstrate a natural ability when it comes to building rapport with customers. To join our team, you’ll also have:
* Previous experience working within Customer Service (ideally within a telephone-based role)
* Excellent organisation skills, with a strong attention to detail
* A proactive mindset to find the best solutions for customers
* Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary up to £24k dependant upon experience
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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