Job Title: Application Support Analyst
People Leader: Lead Development Manager
Location: Priory Park, Bedford and Hybrid
Salary: Circa £35,000 DOE + 20% annual bonus
Who we are
Belron UK Ltd (trading as Autoglass and Laddaw) are part of the global Belron group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 30 countries and 6 continents to ensure all our customers receive the best quality service.
Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.
Our purpose as one of the Belron group of companies, is making a difference with real care.
Job Summary
As an Application Support Analyst, you will be responsible for providing technical assistance and support to our clients using our proprietary software applications.
You will troubleshoot technical issues, resolve software-related problems and ensure smooth operations of our applications. Additionally, you will collaborate with cross-functional teams to enhance product functionality and deliver exceptional customer service.
You'll work closely with Service Desk and Service Management to resolve incidents within SLAs and und...