Salary: £15,873
Hours: Monday - Friday, 8:00am - 1:00pm
Requirements: Full UK Driving Licence
Job Overview
We are looking for a dedicated and professional Concierge to join our team, providing a first-class service to residents, visitors, and contractors. The Concierge will play an essential role in ensuring the smooth day-to-day running of the development, acting as the first point of contact while maintaining the highest standards of safety, security, and customer service.
Key Responsibilities
* Deliver a warm, professional welcome to all residents, visitors, and contractors as the Concierge
* Act as the first point of contact for general enquiries, complaints, and requests, maintaining a helpful and solution-focused Concierge service
* Build and maintain a network of local contacts to provide high-quality recommendations to residents
* Report faults, damage, and maintenance issues, contributing to the upkeep of the building
* Work closely with cleaning and grounds maintenance contractors to ensure the development remains clean and safe
* Carry out monthly meter readings, update notice boards, and handle ad-hoc meter reading requests
* As the Concierge, handle unplanned cleaning emergencies (e.g., spillages or accidents) in communal areas when required
* Proactively resolve minor maintenance issues before escalating
* Oversee the parcel and delivery management system, ensuring parcels are received, securely stored, and distributed according to Concierge procedures
* Manage car parking arrangements to ensure smooth operation
* Maintain a secure key management system, issuing and logging keys in line with company procedures
* Coordinate and supervise access for service providers, utility companies, and maintenance contractors
* Conduct regular building patrols, monitor CCTV systems, and complete routine safety checks as part of your Concierge duties
* Manage lost property and assist residents in locating missing items
* Complete weekly fire alarm tests and monitor temporary fire alarm systems
* Assist with bin rotations and ensure bin chutes are kept clear
* Provide detailed handovers to follow-on Concierge staff to ensure continuity
* Keep residents informed of maintenance updates and compliance issues
* Support property management by conducting viewings, inspections, and appointments when required
Essential Requirements
* A valid UK Driving Licence
* Previous experience in a Concierge or customer service-related role is desirable
* Excellent communication and interpersonal skills
* Ability to remain calm under pressure and handle complaints professionally
* Proactive, practical, and hands-on approach
* Awareness of health and safety procedures
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