Job Summary:
The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.
Essential Functions/Responsibilities:
* Entering patient demographic and insurance information accurately.
* Registering telemedicine patients through the electronic medical record (EMR) system.
* Serving as the primary contact between patients and the medical personnel.
* Greeting patients upon arrival with a friendly demeanor and helpful attitude.
* Confirming insurance eligibility.
* Collecting co-pays and balances due at the time of registration.
* Reconciling payments at the end of each shift.
* Addressing accounts that are past due at the time of registration.
* Answering incoming phone calls and forwarding to the appropriate parties.
* Interpreting billing statements.
* Posting incoming Account Receivables payments.
* Participating in mandatory trainings and attending staff meetings.
* Assisting in the duties required to properly open and close the building to receive patients.
* Faxing and/or emailing confirmed lab results to the appropriate parties.
* Requesting pre-authorization of credit cards.
* Setting up installment payment plans.
* Practicing and promoting positive customer and peer relations.
* Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
* Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.
Knowledge, Skills, and Abilities:
* Computer literacy (log in, log out, search engines, etc.)
* Knowledge of electronic medical record (EMR) systems
* Strong telephone and in-person communication skills
* Outstanding customer service and interpersonal skills
* Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations
Required Education/Experience:
* High School Diploma or GED required
* Ability to type 40 WPM with 90% accuracy
* One year experience in patient registration (preferred)
* One year experience with health insurance (preferred)
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