Do you have a passion for Housing, Homelessness or Property Management? Will you thrive in a fast-paced role dealing with a wide variety of people including those with complex needs? Are you hard working, resilient and able to think clearly under pressure with a solutions based approach? This an exciting role operating on the frontline of West Northants Council response to Homelessness and Housing Solutions. As a new unitary Council, embedding a new structure, this is a great time to join us as we develop staff and shape the way we work in Homelessness and Housing Solutions within our local community providing the best possible service. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. What will you be doing? Working alongside colleagues in the Homelessness & Housing Solutions Team, you will: Manage occupants of interim and temporary accommodation including the move-ins, check outs, rent accounting and day to day management of placements. Ensure that the accommodation that the Council uses is safe, clean and in a good state of repair and that it is allocated in a manner to help minimise the cost of temporary accommodation. Support customers during their time in temporary accommodation specifically regarding their Housing Benefit and housing register applications as well as other aspects of their life. Working collaboratively with other services, partners and organisations to ensure the best possible outcome for people, playing an active role in changing someone's life. About you Candidates would have a minimum of two years relevant work experience in a customer focused environment with an ability to work at a fast pace, demonstrating excellent verbal and written communication. You will be a skilled negotiator with an ability to problem solve, prioritise your own workload and make effective contributions to an incredible team. The successful candidate will be resilient, a self-starter and able to make sound decisions. About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careerswestnorthants.gov.uk for support. West Northants Council, where careers thrive. Our benefits We offer a wide range of benefits to our employees, these include: Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. Cycle to Work scheme. Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection. Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Car Lease scheme Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees. Employee Assistance Programme - We have an employee support programme run by Health Assured, available 24/7 for you and your immediate family. Commsave- Free membership to Commsave Credit Union. Ongoing training and development opportunities. A variety of flexible working options to support your work/life balance. Our West Ways of Working – We equip our employees with the right technology to support hybrid and collaborative working, on or off site. Making a difference - If you want to use your skills and experience with an organisation that is committed to improving people's lives, then West Northamptonshire Council is the place for you.