Your role will be to provide comprehensive, effective, and timely secretarial support to the ED Clinic and the MDT. There may be occasions where you will be required to cover other services remotely, from your office base or in person. You will actively organise your workload in an efficient and productive manner. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. Your role is to support the doctors' work in the team and a flexible approach is required. Duties will include audio typing, copy typing letters, updating SystmOne, managing the annual leave for the doctors, recording absences, managing diaries, booking appointments, answering telephones, liaising and coordinating meetings, minute taking, and supporting audit work within the team. You will need excellent organisational skills, good communication skills, a flexible approach, good time management, and the ability to prioritise work and manage stress well. You will need to work dynamically and be able to problem solve when necessary to ensure excellent patient care. The job description and person specification outline the tasks, responsibilities, and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. MAIN DUTIES/RESPONSIBILITIES Responsibility for People Management Participate in interview panels for specified jobs. Assist in the training of newly appointed secretarial/administrative staff and support them during their assimilation, which may include other services. Responsibility for Financial and/or Physical Resources Assist in maintenance of stock control and security of stock. Observe a personal duty of care when using equipment and resources. Maintain a safe environment in accordance with health and safety policies. Responsibility for Administration Plan and prioritise your own workload on a day-to-day basis. Maintain the electronic diaries for doctors, organise appointments, and allocate their time to reflect priorities and demands of their workloads. Organise meetings including case conferences, risk management meetings, care planning meetings, and provide all administrative duties associated with these meetings. Organise appointments as appropriate, liaising with patients, patient family members, and other services. Provide administration support including recording details on SystmOne, invoicing, and monitoring payments received. Administrative support for doctor's appraisal including MAG. Arrange medical student placements and feedback sessions. Maintain accurate, timely electronic records and ensure compliance with data protection policies. Work collaboratively with other secretaries/administration staff across the mental health and wider pathway. Assist with medical staff regarding annual leave, liaising with the Medical staffing team. Accurate audio transcription of various documents, ensuring deadlines are met. Responsibility for People Who Use Our Services Liaise with patients, other professionals, and agencies to organise various meetings, ensuring service user needs are met. Demonstrate a positive attitude to patients, treating them with dignity and respect. Ensure compliance with contractual and related quality standards. Responsibility for Implementation of Policy and/or Service Developments Comply with all appropriate National, Livewell Southwest, and local policies and protocols. Participate in line management supervision, team meetings, and personal development training. Communications and Relationships Liaise with GPs, Solicitors, Police, Social Workers, ward staff, and other professionals, providing and receiving confidential information. Physical Demands of the Job Competent advanced keyboard skills including audio typing. Frequent requirement for concentration dealing with complicated documents and correspondence.