Senior Customer Success Manager - Training - 12 Month MTC
Location: Manchester
Department: SafetyCulture Training – Customer Success
Employment Type: Contract / Hybrid
Job Responsibilities:
* Manage customer relationships and ensure satisfaction with SafetyCulture Training services.
* Provide training and support to customers for effective product usage.
* Identify opportunities for upselling and cross-selling additional services.
* Gather customer feedback to improve training programs and resources.
* Collaborate with sales and product teams to enhance customer experience.
Minimum Requirements:
* Experience in Customer Success or Account Management roles.
* Strong communication and interpersonal skills.
* Proven ability to manage multiple projects and deadlines.
* Experience in a SaaS environment is preferred.
Please note: This is a hybrid role, typically requiring 3 days in the office weekly.
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