Job summary We are looking for a Medical Receptionist to join our Team. We pride ourselves in enabling staff to progress and upskill. We are a 3 partnered Practice with a friendly team and have approx. 10,000 patients with 2 Surgeries. We are looking for an individual with: Excellent communication skills Experience of working in a customer service role Previous NHS or GP experience desirable but not necessary Flexible to cover holidays and sickness Benefits: We offer the NHS pension, and agenda for change holidays starting at 27 days (just over 5 weeks) holiday plus Bank Holidays, that increases with time served. NHS discounts also offered in many retailers as part of the blue light scheme. Main duties of the job General Reception duties. Dealing with patients booking appointments, ordering medication and processing prescription requests. Phoning patients relaying information from the GP. See Job Description for full job overview. About us 3 Partner Practice with 10,000 Patients across 2 Surgeries. We are a friendly forward thinking practice. Benefits: We offer the NHS pension, and agenda for change holidays starting at 27 days (just over 5 weeks) holiday plus Bank Holidays, that increases with time served. NHS discounts also offered in many retailers as part of the blue light scheme. Date posted 28 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A3061-25-0000 Job locations Diana Road Birches Head Stoke-on-Trent Staffordshire ST1 6RS Hulton House Surgery 1479 Leek Road Stoke-on-trent ST2 8DA Job description Job responsibilities To provide comprehensive clerical and administrative support both to the Practice and the Practice Manager and all associated administration within the objectives set out by the GPs. Offer general assistance to the practice team and project a positive image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies See Job Description for full overview Job description Job responsibilities To provide comprehensive clerical and administrative support both to the Practice and the Practice Manager and all associated administration within the objectives set out by the GPs. Offer general assistance to the practice team and project a positive image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies See Job Description for full overview Person Specification Knowledge Essential Competent in basic office skills Desirable experience of using DOCMAN and EMIS Web Familiar with medical terminology Qualifications Essential Education to GCSE level or equivalent Desirable Evidence of self development Care Navigation training completed Basic Life Support training Skills Essential Calm and unflappable sensitivity in dealing with patients, concerns and complaints. organised and able to prioritise workloads. Able to use initiative to work without supervision Team player dependable and flexible Able to work under pressure Desirable Full driving license Experience Essential Experience of working in the public sector Working as part of a Team working in either a customer or patient facing services environment. Desirable previous experience of working in primary care (General Practice) experience of working in the NHS Person Specification Knowledge Essential Competent in basic office skills Desirable experience of using DOCMAN and EMIS Web Familiar with medical terminology Qualifications Essential Education to GCSE level or equivalent Desirable Evidence of self development Care Navigation training completed Basic Life Support training Skills Essential Calm and unflappable sensitivity in dealing with patients, concerns and complaints. organised and able to prioritise workloads. Able to use initiative to work without supervision Team player dependable and flexible Able to work under pressure Desirable Full driving license Experience Essential Experience of working in the public sector Working as part of a Team working in either a customer or patient facing services environment. Desirable previous experience of working in primary care (General Practice) experience of working in the NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Birches Head Medical Centre Address Diana Road Birches Head Stoke-on-Trent Staffordshire ST1 6RS Employer's website https://www.birchesheadmedicalcentre.co.uk/ (Opens in a new tab)