Third party oversight co-ordinator

Job Title: Third-Party Oversight Co-ordinator Location: Office Based in GloucesterSalary: £25,000Contract Type: Full time permanentThe Third-Party Oversight Co-ordinator plays a crucial role in assisting the Third-Party Oversight Manager in managing the oversight process of Appointed Representatives (ARs), Introducer Appointed Representatives (IARs), and other third-party distribution relationships. This position provides administrative and operational support to ensure efficient and effective oversight activities.Responsibilities: Administrative Support:
* Maintain accurate and up-to-date records, documentation, and databases for all third-party entities
* Coordinate and schedule site visits, meetings, and training sessions
* Prepare and distribute meeting agendas, minutes, and other relevant materials
* Assist in the preparation of reports, presentations, and other documentation as required
Oversight and Monitoring Support:
* Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics.
* Support the coordination and execution of mystery shopping exercises within AR premises.
* Monitor and track training completion data for AR colleagues.
* Assist in the preparation of AR oversight packs for governance forums.
Communication and Coordination: