Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Court Usher - HMCTS Peterborough Combined Court
Pay Rate: £11.44 per hour
Hours: 37hrs per week Monday - Friday
Location: Peterborough
Are you seeking experience working within the Public Sector? HMCTS Peterborough Combined Courts are currently looking for a Court Usher to join their team on a full-time temporary basis!
The pay rate for the role is £11.44 with holiday entitlement and a pension scheme available. The working hours are between 9am - 5pm (37hrs a week), Monday to Friday.
As a Court Usher your main duties will be:
* Preparing rooms for hearings, Judiciary, Juries, Solicitors, and barristers.
* Be always with the Juries and swear an oath.
* Engage with Judges.
* Communicate with other Ushers and team members through teams.
* Sort and deliver lists of hearings for internal & external notice boards.
* Liaising with the members of the public, legal team, CPS, Solicitors, and the witness service.
* Completing standard forms and other correspondence.
* Post handling (opening, sorting, distributing, and dispatching post).
* Answering face-to-face enquiries.
* Ensuring Court Rooms are supplied with relevant forms and stationery.
* Keeping all parties informed of any changes (e.g., change of court room).
* Data Entry.
* Handling telephone calls.
The role of a Court Usher is a vital part of the HMCTS, as you will act as an essential first point of contact for all court users involved in hearings. You will aid the administrative staff with the smooth flow of court work.
This job involves face-to-face contact with members of the public who are sometimes anxious, distressed, or troubled during their court visits.
You will need to have flexibility as you may take on additional responsibilities. This is a very active job, as you may be going up and down stairs multiple times a day to collect Court Cases. This role will be suited to a candidate who has excellent communication and organisational skills and will be required to be on their feet most of the day.
Specific previous experience for this role is not required; however, experience working in an administrative role in a customer-focused environment is desired, as well as the transferable skills listed below:
* Strong customer focus and service skills.
* Proficient with IT and Microsoft Software packages.
* Excellent communication and organisational skills.
* The ability to react quickly and professionally if needed.
* Comfortable dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress.
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