Job summary An exciting opportunity has arisen for an Admin Assistant based at Royal Stoke Hospital, Nephrology Department. This is an ideal post for someone looking to join the NHS and work within an experienced secretarial team in a hospital environment. The post holder will need to demonstrate good communication skills, flexibility, reliability and have an organised approach to their work. The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. Main duties of the job The post holder will be required to assist in the delivery of a comprehensive administrative service to support medical and nursing staff within the Renal department. The post holder will undertake audio typing/word processing, minute taking, maintaining and updating an excel database, along with distributing, filing and scanning of documents, and processing the incoming and ongoing post. The post holder will be required to answer telephone enquiries, process e-referrals and book 24 hour blood pressure monitor appointments. The post holder will cover with the workload of other members of the administration team as required. All aspects of the work must be carried out in accordance with the Trust policies and procedures in respect of maintaining patient confidentiality. The post holder will also be responsible for communicating information, both written and verbal with patients, staff and carers, and this will require tact and diplomacy. Some of the patients and carers that we have contact with are distress or anxious, and it is expected that the pots holder will handle telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with it accordingly. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Date posted 28 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 205-6981701-A Job locations Royal Stoke Hospital Newcastle Road Stoke-on-Trent ST4 6QG Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Person Specification Qualifications Essential Good general education to include GCSE or equivalent in English and Mathematics Desirable NVQ2/RSA2 word processing or equivalent Experience Essential Experience and knowledge of using Microsoft Packages - Word, Excel and Outlook Experience of telephone communication with a wide range of individuals and organisations Experience of working with patients and/or customers Desirable Relevant experience in a similar administrative role within the NHS Experience of working with CareFlow, iPortal and Choose and Book Audio typing experience Experience of working in an Acute Trust Knowledge and Skills Essential Knowledge of Microsoft Office package. Strong typing skills (typing test at interview) Person Specification Qualifications Essential Good general education to include GCSE or equivalent in English and Mathematics Desirable NVQ2/RSA2 word processing or equivalent Experience Essential Experience and knowledge of using Microsoft Packages - Word, Excel and Outlook Experience of telephone communication with a wide range of individuals and organisations Experience of working with patients and/or customers Desirable Relevant experience in a similar administrative role within the NHS Experience of working with CareFlow, iPortal and Choose and Book Audio typing experience Experience of working in an Acute Trust Knowledge and Skills Essential Knowledge of Microsoft Office package. Strong typing skills (typing test at interview) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke Hospital Newcastle Road Stoke-on-Trent ST4 6QG Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)