The point of entry will be dependent upon relevant qualifications and experience.
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours GMT on Monday 04 November 2024
Reference: JH-1620
We are recruiting for a motivated and well-organised individual who would relish the challenge of working in a busy Learner Support Team. Harper Adams University supports one of the highest proportions of disabled students in UK higher education. The successful candidate will join a friendly and supportive team comprising of the Head of Disability and Learner Support, Disability Advisers, Learner Support Tutors, Academic Guidance Tutors, and a Maths Support Tutor.
The post-holder will be the main point of contact for all disability-related enquiries and provide first line support to students including guidance on the Disabled Students Allowance, organising assessments for Specific Learning Difficulties (SpLDs), and booking one-to-one study skills sessions.
As a key member of the Learner Support Team, this role requires exceptional communication and customer service skills, and the ability to act sensitively and in a confidential manner, displaying warmth and composure under pressure. Experience of working in a customer-focused environment, excellent administrative and IT skills, alongside the capacity to prioritise and multitask in this varied role is essential. A broad understanding of the challenges that disabled students may encounter is desirable.
If you have any queries or questions or for an informal discussion, please contact Jane Hill on jhill@harper-adams.ac.uk.
Please note that interviews will take place on Monday 11th November 2024.
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