Aftercare Manager
Location – Frankfurt (Germany)
Salary – Eur80,000 per annum plus accommodation and travel contributions
My client are a main contractor within construction specializing in Data Centres, Distribution Centres and Manufacturing Plants. They have a number of projects in Frankfurt that involve a 5 year framework post completion for Aftercare. This includes, snagging, defect detection and customer service.
The main duties and responsibilities for the Aftercare Manager:
* To provide high quality services to clients through, defects monitoring and reporting;
* To manage development projects from handover until the end of the defects liability period;
* Effectively manage the reported defects for newly completed projects and drive an excellent service to our clients and improve on current KPI’s;
* To proactively manage responses to complaints arising from poor contractor performance in the resolution of defects;
* To manage the latent defects process and update periodically following client feedback;
* To build relationships with internal and external colleagues in order to deliver an excellent aftercare service;
Skills and experience required for the Aftercare Manager are:
* Excellent communication skills, both written and oral.
* The ability to work on your own initiative and as part of a team.
* Several years’ experience in construction projects.
What the successful candidate can expect in return:
* Salary – up to Eur80,000 per annum
* Company vehicle
* Accommodation provided
* Eur300 a month for flights to return home
* 26 days annual leave
* Healthcare packages
* 5% matched pension contributions
If you are interested in the role, please apply now and we will be in contact to discuss further.
We look forward to hearing from you