Due to an internal promotion, we're delighted to be searching for an Operations Manager to join the wonderful team at DoubleTree by Hilton Lincoln If you're looking to grow your career in the hotel industry with a growing management company, we want to hear from you Overlooking the Brayford Marina, this contemporary DoubleTree by Hilton hotel offers tranquil waterfront views in a city centre location, at the heart of the medieval city of Lincoln. The hotel comprises of 160 guest rooms, 7 flexible meeting rooms for up 400 delegates, 2 private outdoor event terraces overlooking Lincoln Cathedral, Electric Rooftop Bar, Marco Pierre White Steakhouse Bar & Grill, and a Fitness centre. What we're looking for: Are you a seasoned leader with a proven track record in the hospitality realm? As the Operations Manager, we're seeking someone with exceptional organisational skills, a strategic mindset, and a flair for team collaboration. Your ability to inspire and develop a talented team coupled with a sharp focus on operational efficiency and guest satisfaction, will drive our hotel towards excellence. We value proactive problem-solving, financial acumen, and a passion for staying ahead in the dynamic world of hospitality. If you're ready to lead with finesse, innovate with vision, and play a key role in our hotel's success story, we invite you to step into this pivotal leadership role. Day in the life of: Working closely with the General Manager, this role will form a valuable part of the hotel’s executive team. You will be expected to demonstrate a proven track record of driving change, implementing and maintaining high standards and will be a natural leader to our workforce. Example Key Responsibilities: Support everyday activities, planning and assigning work ensuring to always have the right staffing numbers Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s policies and procedures and regulatory requirements Support the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability Support the General Manager in preparing weekly revenue forecasts and annual budget preparation Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty Interact with guests and external contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Acting as the hotel’s guest feedback champion Responsible for driving and auditing hotel cleanliness Line Management for Houskeeping, Maintenance and Front Office Responsible for welfare of the team and positive culture Driving standards across the hotel (uniform, SOP’s etc.) Key part of internal committees regarding the team, community, and guest Undertaking project work Champion and driver of brand standards and quality assurance performance Holiday cover for the General Manager Supporting the General Manager with driving internal meetings including daily briefing meetings, HOD meetings etc. Responsible for the Health and Safety / FIRE planning and compliance with support from the maintenance team Team member coaching/training alongside Line Management duties Excellent organisational and leadership skills Line Management Duties: Carrying out HR duties, such as interviewing, 1:1’s, appraisals, and personal development of team members Promote teamwork and quality service through daily communication and coordination with other shifts Delivering training and coaching to team members. Spotting re-training needs when they arise Ensuring the team’s continual development, taking advantage of any training, workshop, and further education opportunities Appropriate absence management Rota duties, in line with the needs of the business What you'll get in return: Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio Continuous learning & development opportunities Free access to 24/7 employee assistance program Team member of the month - £100 and Team member of the year - £500 Competitive pay and package including bonus scheme Additional annual leave and family leave Additional pension contribution Why Lincoln? Voted the fifth happiest place to live, Lincoln is an ideal destination offering an experience rich in history combined with independent boutique shopping, great arts and culture, and a wealth of places to eat and drink. The city is easily walkable around the main shopping and tourist area stretching from St Marks Shopping centre in the south up to the Cathedral Quarter via Steep Hill, voted Britain's Great Street, connecting 'downhill' and 'uphill' Lincoln. Yes, it is steep as its name suggests With three regional airports close by, a good motorway network, and easy rail links, Lincoln is more accessible than you might think This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. BeExcellent BeHuman HaveIntegrity