Fordbridge Medical Centre is a friendly, supportive and thriving practice looking for a Surgery Manager to support the Practice in the day-to-day running of the surgery. The Practice serves around 8000 patients in the Ashford area, and we are a teaching Practice with FY 2 students from ASPH.
The right candidate will need to demonstrate previous experience and key skills in a supervisory or management role at an NHS GP Practice. Experience using GP software such as EMIS Web, SystemOne, or Vision is essential, along with an understanding of QOF and National/Local Enhanced Services and people management experience.
Excellent interpersonal skills and the ability to work flexibly when required are essential. Candidates who do not have experience in some tasks must be willing to be trained.
Key Responsibilities:
* Providing leadership and guidance to all staff, and taking direct day-to-day leadership of the administrative and reception team, ensuring adherence to policy and procedure at all times.
* Overseeing the administrative elements of QOF, national and local contracts, liaising with GPs, nursing staff, and administrators including PCN staff to reach targets.
* Developing and running searches and audits on the clinical system for the purposes of improving clinical care, capturing clinical and performance data to support the PM with finance reporting.
* Implementing systems to ensure compliance with CQC regulations and standards.
* Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.
* Assisting with recruitment including pre-employment checks and DBS.
* Evaluating, organizing, and overseeing the staff induction programme.
* Supporting the practice manager in implementing and embedding an effective staff appraisal process, including staff development plans for all staff (clinical and administrative) while maintaining a robust training record.
* Supporting the leadership team in the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare.
* Setting up the appointments diary (EMIS) in collaboration with the practice manager and partners for template guidance.
* Ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues utilizing the available telephone/online helpdesks.
* Running searches such as Ardens in EMIS to ensure correct coding is used by the practice and alerting the practice manager of issues.
* Attending IT courses related to all database programmes the practice uses to become a super user and trainer such as ARDENs and Q.
* Reviewing and updating referral templates in EMIS as required, championing and training the team on any other referral template programme.
* Actively encouraging and promoting the use of patient online services and NHS App.
* Updating and acting as the focal point for the practice website (and future social media sites as required).
* Marketing the practice appropriately to ensure patient population is stable or increasing.
* Managing contracts for and highlighting issues with building services, i.e., cleaning, gardening, window cleaning, etc.
* Ensuring the staff implement the practice-wide approach to the management of all patient services matters.
* Implementing the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
* Supporting the practice and management team with continuous improvement and change initiatives.
* Ensuring all staff are aware of the management of the premises, including health and safety aspects, and undertake risk assessments and mandatory training as required.
Essential Skills and Knowledge:
* Medical coding/Docman
* Practice performance monitoring
* Telephony auditing
* IG compliance knowledge
* Healthcare legislation
* Medical terminology familiarity
* Decision making
* Patient confidentiality understanding
* Recruitment and hiring
* Personnel management
* Customer service techniques
* Human resource management
* Policy development
* Staff appraisals
* Staff rotas and scheduling
* Leadership aptitude
* Time-management
* GP business management
* Knowledge of GP income streams
* ICB/LCS Claims
* Payroll
* Pension management
* Experience with GP workflow systems and ability to train care navigators
* Knowledge of Practice Index
* Knowledge of Clarity Teamnet
* Chairing and minuting clinical & administrative meetings
* CQC logs/spreadsheets
* Experience collaborating with PCN on ARRS staff management
* Managing patient complaints
Job Types: Full-time, Part-time
Expected hours: 37.5 per week
Benefits:
* Company pension
* Language training provided
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 10/02/2025
Reference ID: Surgery Manager
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