Product Pre Sales Engineer（Mandarin Speaker)
Dahua UK & Ireland – Maidenhead, Royal Borough of Windsor and Maidenhead
Job Title: Product Pre Sales Engineer（Mandarin Speaker）
Industry: Security and Surveillance
Job Type: Full time
Location: Maidenhead, UK
Company Overview:
Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management, and consumers. With more than 16,000 employees and over 50% engaged in R&D, Dahua Technology has solutions, products, and services applied in 180 countries and regions.
Since the launch of the industry’s first self-developed 8-channel embedded DVR in 2002, Dahua Technology has devoted itself to technological innovation and has been continuously increasing its investment in R&D, putting around 10% of its annual sales revenue into R&D. The company continues to explore emerging opportunities based on video IoT technologies and has already established business in machine vision, video conferencing systems, professional drones, electronic license plates, RFID, and robotics. Moreover, Dahua Technology has established 53 overseas subsidiaries and representative offices covering the Asia Pacific, North America, Europe, Africa, and other regions to provide customers with speedy and high-quality services.
Dahua products are widely applied in key vertical markets such as public security, traffic, retail, banking & finance, and energy. Numerous major projects have been installed with Dahua solutions and products – China International Import Expo, the Rio Olympics, the G20 Hangzhou Summit, BRICS Xiamen Summit, Lincoln City Surveillance in the UK, Recife CBTU Subway in Brazil as well as many others. Dahua Technology has applied for over 2,800 patents, including more than 150 international patents.
Dahua Technology has been ranked 2nd for 5 years in a row in the global CCTV & video surveillance equipment market and has maintained its spot in the 2019 A&S Security 50, ranking 2nd for two consecutive years.
Job Description:
Main Responsibilities:
1. Provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products, and working with sales staff for sales targets.
2. Define and manage a product roadmap balancing delivery with value and aligned to the organizational strategy.
3. Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
4. Liaise with customers to collect product reviews, contribute to the continuous improvement of technology processes through identifying customer feedback for improvement and implementing changes to product management.
5. Help customers prepare tender documents and ensure tenders meet required standards.
6. Assist business partners such as distributors and resellers in brand promotion, cooperating with the Dahua Marketing Team about promotional materials for customers to develop the company's business.
7. Provide technical support and advice on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and integrating with third-party companies.
8. Maintain efficient communication with headquarters regarding new product lines and other technical issues, ensuring timely problem resolution.
Key Attributes:
1. Experience in managing multiple products and initiatives simultaneously with appropriate prioritization.
2. Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
3. Ability to work autonomously with confidence and set a clear direction for strategic workstreams.
4. Effective communication skills with technical and non-technical specialists.
5. Ability to influence and generate buy-in across the organization.
6. Proven ability to handle, analyze, and synthesize qualitative and quantitative data to inform decisions.
7. Good customer service and communication skills.
8. Ability to handle pressure and learn new technologies quickly.
9. A positive attitude.
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