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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.
The objective of the Enterprise Digital and Data Solutions (EDDS) Control Management Governance team is to establish the Operational Risk and Controls strategy for EDDS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
EDDS is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
How will you make an impact in this role?
The Senior Manager, EDDS Governance will:
* Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
* Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU
* Manage specific risk and controls governance forums for EDDS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
* Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
* Facilitate the understanding and use of the risk governance framework across BUs through regular communication
* Lead implementation of key areas training initiatives that align with Operational Risk Management
* Lead the EDDS New Product Governance program, managing the end to end program lifecycle whilst driving and implementing strategic program enhancements
* Manage processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
* Support sharing insights, better practices, themes, etc. across the enterprise
Minimum Qualifications
* 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
* Excellent project management, communication, and interpersonal skills
* Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
* Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications
* Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
* Experience in at least one of the following:
o Translating operational risk strategy and appetite into execution guidelines
o Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
o Oversee the implementation of the operational risk governance frameworks
o Communicating and ensuring understanding and adherence to operational risk procedures and standards
o Manage the operational risk exam management processes
o Experience in financial services industry
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We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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