Derwent Medical Centre is a small friendly GP practice in the Chester Green area of Derby. We are looking to recruit a part-time receptionist/administrator to work within our friendly team. The role is challenging and rewarding with significant patient contact both face to face and over the telephone.
Experience in a medical workplace is desirable.
Experience of System One clinical system is desirable.
Applicants must have excellent telephone skills and manners, be computer literate - proficient in using Microsoft Word and e-mail, and have the ability to work under pressure.
The successful applicant will be responsible for making telephone appointments for patients, handling patient signposting, data input of medical and non-medical information, photocopying, filing, and any sundry duties as required in a GP surgery, whilst always maintaining patient confidentiality.
Surgery opening hours are 8 a.m. - 6.30 p.m. Monday - Friday. Applicants must be prepared to offer some flexibility with working hours and support with staff annual leave and sickness cover.
Main Duties of the Job
Main Duties and Responsibilities:
* To meet and greet patients in a friendly and courteous manner, dealing with their enquiries and explaining surgery procedures.
* Make secondary care appointments for patients using the electronic referral system.
* Action and record patient notes and alerts relating to QOF, diary entries, and clinical requests.
* Operate call and recall system to ensure patients receive clinical reviews when appropriate.
* Filing/scanning of medical notes, letters, test results, and other correspondence.
* Register new patients on the computer system.
* Assist in the closing and securing of the building at the end of the working day.
* Comply with all in-house and/or statutory requirements, Health & Safety, and information governance procedures.
* Attend monthly practice meetings and complete regular online training courses.
* Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist.
* It is important that all members of staff are prepared to take on additional duties as and when required.
About Us
Derwent Medical Centre has two GPs - one female and one male, two part-time practice nurses, and six administrative staff.
We are committed to providing good quality care to our patients and endeavor to maintain traditional general practice values.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths.
Experience
* Experience of working in an office environment.
* Experience of answering a considerable volume of telephone calls.
* IT literate.
* Experience of working as part of a team.
* Experience of working in a GP practice.
* Knowledge of System One clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12 an hour to be reviewed following training.
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