Shift Pattern: 37.5 hours per week working 5 out of 7 days.
Contract type: Full time and permanent contract
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You
We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.
Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
We have designed our benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got our little own "AO Perks" to help you with the little things that matter.
Benefits
* 33 days holiday (including bank holidays)
* Chance to win free tickets every month at the AO arena
* Subsidised gym membership
* At least 5% pension contribution
* Simply health cover with standard package but options to upgrade
AO is for everyone
We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.
We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.
We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.
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