Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.
The Role:
Dover District Council are committed to delivering an excellent customer focused, housing management service. We are responsible for a housing stock of 4500 properties across the district. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who share our commitment to delivering excellence across the housing sector. Housing matters. You can help make the difference.
The newly renamed Tenancy Support (formerly ASB) team are looking for a Tenancy Support Officer to join them as they continue to support residents in all elements of tenancy sustainment, safeguarding and community safety.
The Officer will be expected to promote community safety and safeguarding with our residents and stakeholders and lead on managing serious breaches of tenancy across the Dover District. This role will be expected to deliver excellent customer service by giving advice and assistance and working with internal teams, external agencies and customers who have community safety or safeguarding matters. The Officer must provide an efficient and effective service to resolve a variety of matters reported, either informally through intervention and support or formally as a last resort through the legal action.
The Tenancy Support Officer role will act as a front-line Officer representing DDC when out and about in the community.
What Are We Looking For?
- Experience within a housing related or similar organisation (Essential)
- Experienced in collating evidence for potential use in a Court setting (Desirable)
- Experience of working in partnership with external and internal agencies. (Essential)
- Experience of working in a support, sustainment and safeguarding related environment.
- Experience of working with the public directly (face to face) in complex situations and dealing with customer enquiries and complaints. (Essential)
- Basic knowledge of housing law and the Anti-Social Behaviour Crime and Policing Act 2014 (Desirable)
- Proficient in the use of IT systems including Microsoft Outlook, Excel and internet- based systems, ASB case management systems. (Essential)
- Acknowledges and understands the importance of being part of a team (Essential)
- Has resilience when dealing with challenging and sensitive cases. (Essential)
- The ability to communicate clearly, both in written and verbal form, adapting style and approach to meet the needs of a diverse community. (Essential)
- Ability to use negotiation and influencing skills (Essential)
- Acknowledges and is aware of the Social Housing Regulators consumer standards (Desirable)
- Ability to prioritise tasks and manage workload by effective time management (Essential)
- Ability to work under pressure and to tight deadlines. (Essential)
- GCSE English and Maths Grade C or above (Grades 4-9) or equivalent (Essential)
- Housing Qualification or willing to study towards level 3 CIH (Desirable)
What Do We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
- Benenden Healthcare Membership and access to an Employee Assistance Programme.
- An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- A generous annual leave provision.
- A discount scheme including reduced membership rates at the local leisure centre.
- On-site parking.
- Cycle2Work scheme.
- Generous Salary Sacrifice Car Scheme.
Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as part of their pre-employment clearances.
A full, clean and valid UK driving license and use of a car is required for this role.
The quality of your application will be considered as part of the recruitment process.
What Are You Waiting For?
If you would like a further discussion about the post then please contact Simon Drew, Senior Housing Officer, on simon.drew@dover.gov.uk
The closing date for applications is Monday 10th February 2025.
Date of interviews to be confirmed.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .