The Queen Elizabeth Hospital King's Lynn NHSFT
A fantastic opportunity has arisen for an enthusiastic pro-active person to work as a Discharge Planning Assistant within the Complex Discharge Team.
* We are looking for someone who is able to work on their own initiative as well as part of the great team.
* Support the wards to discharge their patients in a timely manner.
* As the discharge support assistant, the role is to improve outcomes for patients being discharged once medically fit.
* Early identification of potential needs and additional support is very important in achieving a short length of stay and reduces the risk of potential readmission.
The ideal candidate will have a good understanding of the discharge process and be aware of some of the challenges in relation to facilitating good and safe discharge.
An ability to demonstrate trust values and behaviours, have relevant previous hospital experience, and a desire to progress in health care.
Will have or be willing to work towards completing training that enhances knowledge and skills. Have a flexible approach to meet the needs of the service.
Main duties of the job
To work with the Complex Discharge Sisters and Matron to promote a discharge ethos amongst the wider MDT, supporting the base wards to ensure that discharges are focused, timely, and safe. To focus directly on the needs of the patients requiring support and facilitation to be discharged from the acute hospital.
* To develop close working relationships with your ward teams, administrative support to the multi-professional team, having delegated responsibility under the direction of an appropriate registered healthcare professional.
* Act as an expert resource for patients, their carers, and the multi-professional team in relation to the discharge process.
* To drive a team culture alongside colleagues working together.
* Act as an advisor regarding discharge to community settings.
About us
There's never been a more exciting time to join Team QEH. We're working on a once-in-a-generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics, and community-based services to around 331,000 people across west and north Norfolk, North Cambs, and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness, and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job responsibilities
For further details on this vacancy please see the attached job description and personal specification.
Person Specification
Qualifications
* A good standard of secondary education including English Language GCSE or equivalent.
* A good standard of secondary education including Maths GCSE or equivalent.
Experience
* Previous experience in a customer service/reception environment.
* Experience of working with PAS.
* Working knowledge of hospital IT systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Queen Elizabeth Hospital King's Lynn NHSFT
£24,071 to £25,674 a year per annum pro rata.
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