Job Description
Location: Waddesdon, Buckinghamshire
Salary: £32,274 per annum
Job Type: Permanent, Full-time
About us:
Waddesdon Manor was built by Baron Ferdinand de Rothschild between 1874 and 1885 to display his collection of arts and to entertain his friends. It is now open to the public and we welcome thousands of visitors each year who come to appreciate the exceptional architecture, art collections and gardens.
Role Overview:
You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.
Key Responsibilities:
Operational Management
• Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure:
o A consistently high-quality experience for all guests.
o Impeccable presentation standards aligned with brand guidelines.
o Full compliance with operational pol...