Recently awarded Aberdeen City & Shire
Hospitality Employer of the Year, as well as 2 Michelin Keys, and rated number
1 by Condé Nast Readers’ Choice, The Fife Arms Hotel, located in the village
of Braemar in the heart of the Cairngorms National Park, is recruiting a Front
Office Host / Receptionist due to internal promotion.
As a
Front Office Host / Receptionist, you will be responsible for consistently providing
a first class level of service to our guests, ensuring that the processes
of welcoming our guests, checking them into their rooms, as well as managing
their departure is in line with the standards set for luxury first-class hotels,
as well as our core values.
As
Front Office Host / Receptionist, you will be responsible for:
* Creating an exceptional experience by consistently
providing an exceptional guest experience ensuring that every guest feels
special and wants to return.
* Communicate effectively and professionally with
guests and all team members, sharing knowledge and ensuring effective handover
of information.
* Be confident and allow your personality to enhance
the atmosphere by creating a warm, homely, and welcoming environment to our
guests.
* Positively approach sales opportunities in order to
maximise revenue by making informed recommendations based on in-depth knowledge
of the rooms and services of the hotel and using upselling techniques at every
appropriate opportunity.
* Take ownership of your personal development
enhancing your ability to build knowledge and make informed recommendations.
You’ll
be surrounded by a team with a creative flair and a passion for brilliant
service with a desire to learn and grow.
Our successful Front Office Host / Receptionist will have:
* Proven
experience from within a 5-star luxury hospitality environment.
* The enthusiasm and willingness to learn.
* Initiative, emotional intelligence and strong
communication and organisation skills.
* A passion and ambition to deliver exceptional
experiences.
* The right to work in the UK – unfortunately, we are
unable to sponsor visas for this role.
What’s
in it for you?
* 30 days holiday
* Free annual guest experience for you and a plus one
* Enhanced pension scheme
* Free food and drinks whilst on shift
* Generous Artfarm-wide discounts including our
properties in Somerset, Scottish Highlands, London, Los Angeles, New York and
Menorca!
* Amazing sports and social events led by local
social committees
* Life Assurance
* Health benefits including a health cash plan
* Employee Assistance Programme
* Career development opportunities tailored around
your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm
is a one-of-a-kind independent hospitality company founded by Iwan and Manuela
Wirth. Renowned for developing and reinventing distinctive sites including the
award-winning Fife Arms Hotel in Braemar, Fish Shop Restaurant &
Fishmongers in Ballater, The Audley Public House & Mount Street Restaurant
in Mayfair, London, Manuela restaurants in Los Angeles and New York, Roth Bar,
Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina
Restaurant in Menorca.
Artfarm
uniquely brings together art, community, education, people, and
place.
Located
in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms -
each one a homage to place, person, or event with links to the area along with
the stunning Albamhor Spa and some of the most unique event spaces. Dining
experiences extend to the Clunie Dining Room showcasing the art of open
wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish
favourites, Bertie’s our glamorous and elegant Whisky Bar, Elsa’s our Art Deco
Cocktail Bar, and our more relaxed Drawing Room – all of which celebrate the
best in local ingredients and are expertly prepared by our dedicated culinary
team.
Want
to join the family? Apply today!