1st Line Support - Full time office based Location : Bourne Salary : £26k- £28k Hours : Monday – Friday 0830 – 1700 The 1st Line Support Technician plays a crucial role in delivering exceptional customer service and ensuring a seamless IT experience. This involves proactive engagement with staff to provide technical assistance across the IT infrastructure, while also championing ongoing IT initiatives and projects. The role will form an integral part of the technology team, supporting technology users day-to-day. Key Accountabilities & Responsibilities Provide 1st line support to the users, onsite and remote. Effective troubleshooting of hardware and software issues. Responsible for accurately logging incidents, service requests, and problems utilising the service desk system. Active Directory administration, including the setup of new users, groups, and computers. Assist with the onboarding and offboarding of new staff. Complete new computer builds and install software as required. Support efforts to maintain accurate asset management through documentation and processes. Assist with approved purchasing of hardware and consumables. Responsible for liaising with external suppliers and service providers as required. Administration of documentation, files, equipment and resources. Assist with end-user training when required. Complete daily checks of key systems and services. Adhere to all company policies and procedures, including standards of performance and health and safety policy Adhere to relevant external health, safety and security legislation Assist with the training of colleagues Essential Proven experience in a customer-facing support role Minimum of 1-2 years working in IT Knowledge of ticketing systems and processes Tech savvy with a strong interest in technology Able to communicate effectively and professionally to all levels Able to work to deadlines Strong problem solving with a can do attitude Desirable Understanding of a service management framework such as ITIL Please contact Maria for an informal chat about this role