What you’ll be doing
1. SRE
2. Operational Readiness
3. Operational Stability
4. Operational Assurance - ensure all delivered solutions are fit to run
5. Trading Reliability - SLAs met for P1/P2/P3 incident management
6. Incident Turnaround and resolution – lead on E2E ownership of incidents though the resolution may be owned by other teams
7. Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling
8. Security coverage of the estate along with application of latest security patches
9. Customer and stakeholder management
10. Building key critical skills across the team
11. Support cultural change through execution of how systems need to be supported
12. Process change – continuous improvement of ASM processes
13. Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/ML)
14. Innovation to find new ways to contribute to business benefits via functional changes
15. Maintains an oversight of key technology transformation programmes in specific area of expertise, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action
Skills and Experience
Qualifications:
16. May have an engineering degree qualification (engineering/science) in Tier 1 institution or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND)
17. Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation
18. Relevant professional experience
Skills/Experience:
19. Experience working in a Software Development, Dev Ops, Site Reliability Engineering, Support or Infrastructure position or team
20. Hands on experience in ideating, implementing and delivering SRE practices across mid/large tier organization
21. Demonstrable knowledge of continuous integration and/or continuous deployment tools and scripting
22. Ability to conduct thorough investigations, including a deep dive, into reliability and scaling issues from both a code and infrastructure perspective
23. Experience working with source management tools like GitHub
24. Experience with Microservices architecture
25. Strong knowledge on Change and Incident Management Process
26. Docker, Kubernetes
27. Python
28. Monitoring tools like AppD, Datadog, Dynatrace
Environment :
29. Linux
30. GCP production environment
31. shell scripting (BASH or similar)
32. ELK, App Dynamics
33. Helm and Kubernetes manifests
34. CI/CD pipelines on GitLab
35. Scalable Docker containers, ideally on Kubernetes
36. Dockerfiles for Node.js and PHP applications
Benefits
37. Annual On target bonus 10% (personal and company multipliers)
38. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
39. Life Assurance
40. Direct share scheme
41. Exclusive colleague discounts on our latest and greatest BT broadband packages
42. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
43. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
44. Discounted EE TV including TNT Sport and the NOW Entertainment membership
45. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
46. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
47. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
48. Volunteering days so you can give back to your local community
49. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.