Job summary An exciting opportunity has arisen for an Patient Pathway Coordinator to join the POD2 Cardio/Respiratory Team, Point of Delivery Administrative team.The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients' pathway of care. This post will be supporting 1 Cardiology Clinician, aiding in administrative work. Main duties of the job Patient Pathway Coordinator-Band 4 12 months Fixed-Term, Part-time - 9hrs per week The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the POD (point of delivery) team.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. Proposed interview date: TBC About us Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development. Job description Job responsibilities Please see the attached supporting document which contains more information about the role in the job description and person specification Job description Job responsibilities Please see the attached supporting document which contains more information about the role in the job description and person specification Person Specification Experience and Knowledge Essential NHS Experience Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained) Knowledge of NHS patient pathways - RTT & Cancer Desirable Experience in working in a high pressure environment Personal Qualities Essential Evidence of being a team player Example of Confidentiality Desirable Experience of customer service in a multi-cultural environment Qualification and Education Essential Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English NVQ Level 2 or equivalent Desirable Evidence of on-going continuous personal development (CPD) and training Person Specification Experience and Knowledge Essential NHS Experience Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained) Knowledge of NHS patient pathways - RTT & Cancer Desirable Experience in working in a high pressure environment Personal Qualities Essential Evidence of being a team player Example of Confidentiality Desirable Experience of customer service in a multi-cultural environment Qualification and Education Essential Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English NVQ Level 2 or equivalent Desirable Evidence of on-going continuous personal development (CPD) and training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Croydon Health Services NHS Trust Address Croydon University Hospital Croydon CR7 7YE Employer's website