IT Support Technician position at Trinity Estates
Location Hybrid (Homeworking/Hemel Hempstead)
Working Hours 09.00 17.15 Monday - Friday
Salary - Competitive
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.
Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
* 24 days annual leave for work-life balance.
* Discounts on shopping and services through Perkbox.
* Employee Assistance Programme for confidential support.
* Hybrid and flexible work opportunities.
* Financial support for personal development.
* Opportunities for career growth.
* Recognition incentives.
* Cycle to Work scheme for a healthy lifestyle.
* Employee Referral Scheme for potential bonuses.
Job Description:
The IT Support Technician is responsible for assisting with the maintenance and repair of all IT equipment, upgrading/issuing new software/hardware, systems integration and performing regular systems maintenance functions.
Key responsibilities and tasks include:
* Ensuring the smooth running of group networks
* Ensuring help-desk tickets are answered and actioned as appropriate
* Being responsible for help-desk ticket escalation for 1st line support
* Ensuring that IT equipment is maintained and repaired as necessary
* Be hands on with PC / laptop builds, repairs and software installations / upgrades
* Set up new staff members / user / email accounts, PC equipment, telephony and associated services
* Configure and install network devices and telephony equipment
* Help plan and implement system projects (system migrations, domain moves)
* Documenting IT procedures, problem resolutions and processes as required
* Contribute to the IT strategy, policies and procedures to help identify areas of improvement
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
* Experience in a similar role with strong 1st or 2nd Line Support skills
* Good networking and systems administration knowledge including TCP/IP configuration / LAN Setup
* Excellent communication skills, written and oral
* Knowledge of Office 365 including Administration, OneDrive, Teams & SharePoint
* Knowledge of Active Directory
* Knowledge of Microsoft Windows 10-11 and Microsoft Office 2016+
* Ability to work on own initiative, a team player with a can-do attitude and attention to detail
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.
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