North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on three specialist sectors: public services, enterprise & data centres, and defence & justice.
Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges, taking pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.
The work we do at North is pioneering and fun. We build meaningfully, think bigger, and always advance. Our diverse range of customers and services make every day different. Our values are know your craft, know your colleagues, know your customers, and know how to connect. At North, we value the power of connecting people, skills, and technologies in new and exciting ways.
Responsibilities
We are seeking a customer-focused and driven Learning and Development Business Partner to join our successful People team. The L&DBP will be responsible for designing, implementing, and evaluating learning and development programs that enhance the skills and capabilities of all colleagues. This role involves collaborating with various departments to identify training needs, developing customised learning solutions, and ensuring the effective delivery of training programmes. The ideal candidate will have a strong background in delivering training across all levels of the business and in embedding a culture of continuous learning and development.
This role can be based in either Glasgow, Newcastle, or Camberley office.
As Learning & Development Business Partner, you will be responsible for:
1. Leading the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
2. Conducting needs assessments to identify skill gaps and training requirements.
3. Designing and developing engaging learning materials, including e-learning modules, workshops, and training manuals.
4. Creating & facilitating instructor-led virtual training sessions, including Management online training sessions bi-monthly across all levels of management up to Senior Leadership level.
5. Evaluating the effectiveness of training programs through feedback and performance metrics.
6. Providing coaching and support to colleagues to enhance their learning experience.
7. Conducting Induction Training and managing all mandatory training.
8. Collaborating with subject matter experts to ensure training content is accurate and relevant.
9. Conducting assessments and analysis of key data and trends to define performance, skill, and knowledge gaps and recommending training and development to drive individual and company-wide capability and performance improvement.
10. Partnering with managers to develop their team members through career pathing, development plans, and supporting them with the annual performance review process.
11. Keeping track of and taking ownership of all learning and development across all departments.
12. Owning the Apprenticeship Academy, creating & delivering short soft skill sessions, collaborating with training providers, and maintaining the levy account.
13. Assisting Bid and Sales Teams with any L&D requirements for new bids or contract wins.
14. Providing reports & analysis for managers.
15. Ensuring skills and training matrices are kept up to date.
16. Keeping up to date with industry trends and emerging technology and learning methods.
Qualifications
For development purposes, the following knowledge, skills, and experience are required:
1. Strong understanding of HR policies and procedures and how L&D interacts with talent and engagement.
2. Proven experience in learning and development, instructional design, or a similar role.
3. Excellent facilitation and presentation skills.
4. Strong understanding of learning principles and instructional design methodologies.
5. Proficiency in managing & analysing data and reporting.
6. Strong communication and interpersonal skills with the ability to build strong relationships.
7. Experience of creating & delivering management training.
8. Demonstrated ability to manage multiple projects simultaneously.
9. Excellent attention to detail.
10. Strong working knowledge of Microsoft Office platforms and LMS systems.
11. Ability to prioritise own workload and the flexibility to deal with shifting deadlines.
12. Experience of a similar role in a technical or engineering company.
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of the package on offer will be discussed at the application stage. North is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
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