Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for security solutions through intelligence, innovation, and influence.
The Opportunity
We are recruiting for a people-focused and driven Operations Manager to manage our Mobile Services client accounts across the designated portfolio. Accountable for a complex and ever-changing area of the business, it requires a resilient and pro-active leader. Our new Operations Manager will be an integral part of the Dardan management team and will have responsibility in managing the effective and resilient delivery of Dardan's Mobile Services.
Your Duties Include (but are not limited to):
* Full operational account management and client engagement
* Responsible for staff performance, recruitment, welfare, training, and resourcing
* Full account management for key accounts, including cost management
* Retaining client relationships and delivering an exceptional client experience
* Managing client KPIs and hosting monthly performance meetings
* Ensure all mobile services contracts are managed and serviced
* Support clients on their security day-to-day issues
Key Qualifications:
* Operational Management experience, ideally within mobile services/security industry
* Skilled at stakeholder management
* High levels of integrity
* Commercially astute
* Passionate about creating an exceptional client experience
* Intuitive with a curious mindset
* Driven by high performance
* Highly presentable in line with our corporate brand
* Resilient and pro-active in your work
* Full UK Driving Licence (essential)
About Dardan
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Dardan is a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch".
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented and intuitive professionals. We do this through attracting a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people and have a culture that is constantly evolving where everybody is celebrated and respected. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
Benefits:
* £ Competitive Salary
* 45 hours per week, flexible to suit business needs
* Company Car or Car Allowance
* Up to 25 days paid holiday
* Free on-site parking and welfare facilities
* Recognition Rewards
* Employee Wellbeing Support
* Eye Test Vouchers
* Earn an extra bonus through recommend a Friend Scheme
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