Department – B2B Team
At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Sales Support Assistant role is an exciting opportunity to be part of this journey with the B2B team at our Milton Park offices.
Working closely with the B2B Sales, Commercial Planning and Operations teams you will process and schedule B2B orders, prepare reports for stakeholders and liaise with customers. The role is a mixture of operational and communication tasks which require someone who is a natural multitasker with great attention to detail, focused and result driven. Strong Excel skills are a must for this role. If this is you - Apply below!
Please note this role is hybrid and you will be based in our Milton Park (OX14 4SH) office 3 days a week. For your induction period of 12 weeks you are required to be in the office for training 5 days a week.
Responsibilities
* Process confirmed customer orders, by:
o Entering orders in the system, liaising with Commercial Planning to match to stock, sending to warehouse and following through to dispatch and invoicing.
o Tracking order statuses and feeding back to B2B Sales team their progress and likely shipping date.
o Working closely with the warehouse to ensure timely despatch of orders within agreed internal SLA.
o Providing the Finance Team with the relevant information to raise proforma invoices and produce final financial and commercial invoices once orders have shipped.
* Effectively communicate with customers, ensuring high levels of customer satisfaction.
* Ensure key documents and reports are updated and shared with stakeholders.
About You
* Educated to ‘GCSE’ standard.
* Have advanced Excel skills.
* Retail/B2B background and/or customer service experience.
* Export understanding would be advantageous.
* Be numerical, logical, and accurate with good attention to detail even under pressured environments.
* Being structured and organised is a must.
* Excellent communication skills, with the ability to adapt communication styles.
Benefits
* Generous holiday allowance + enjoy your birthday off.
* Up to 50% store discount on Whittard products.
* Monthly product allowance.
* Auto-enrolment Pension scheme.
* Access to our wellbeing portal and Employee Assistance Programme.
* Flexible working opportunities.
* Selection of family friendly benefits.
… And much much more!
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