Job Title: Appeals Administrator
Contract: Permanent
Salary: £22,308 (increase from April 2025)
Hours: 37.5 hours a week, Monday to Friday, between 8am and 6pm
Start Date: TBC
Location: DINGWAL
About the Role:
We are looking for a detail-oriented and organised Appeals Administrator to join our team in Dingwall. In this role, you will be responsible for handling appeals related to parking fines, a parking fine collection service. You will play a key part in ensuring the smooth and efficient processing of appeals and communicating decisions to customers.
Key Responsibilities:
Review parking fine appeals submitted to the Dingwall office.
Assess each case carefully and determine whether the appeal should be approved or declined.
Communicate decisions to customers in a professional and clear manner.
If an appeal is declined and the person refuses to pay, transfer the case to Sheffield for potential legal action.
If the appeal is declined but the person chooses to pay, ensure the payment process is directed to the Denton, England site for continuation.
Work collaboratively with teams in both Denton and Sheffield to ensure the appeals process is handled efficiently.
Skills and Qualifications:
Strong attention to detail and the ability to manage multiple cases simultaneously.
Excellent communication skills, both written and verbal.
Ability to handle sensitive situations and customer inquiries professionally.
Previous experience in an administrative role or handling customer service inquiries would be beneficial.
Proficient in Microsoft Office or similar office software.
Why Join Us?
Competitive salary with increase from April 2025
Full-time, permanent position with regular working hours.
Friendly and supportive team environment.
Convenient location within Dingwall Business Park.
If you are looking to join a dynamic team and play a key role in an essential service, we want to hear from you!
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