Customer Account Co-Ordinator
Skelmersdale Area
Up to £28,000
Days Hours with 2 days hybrid
Benefits: -
* 25 days holiday + 8 days bank
* Opportunity to earn up to 6 days additional leave
* Discretionary Bonus Scheme up to 10%
* Lots of progression opportunities
Our client is a global manufacturer, supplying into various types of companies. They are looking for an experienced Account Co-Ordinator to become part of the team that is the face of the business.
Role & Responsibilities:
* Order Monitoring and Forecasting: Monitor customer ordering patterns and minimize deviations from forecast expectations while considering the customer account status.
* Sales and Marketing Support: Capture customer inquiries and communicate with the Sales and Market Planning teams to identify potential sales and marketing opportunities.
* Customer Contact Management: Adhere to the monthly customer contact plan agreed upon with Sales, ensuring consistent communication and relationship management.
* Order Processing and Lead Time Targets: Achieve lead time targets for order processing, ensuring timely release of orders to distribution and effective handling of customer inquiries.
* Accuracy in Transactional Processing: Ensure first-time accuracy in processing sales orders, claims, and other related transactions.
* Query and Complaint Resolution: Handle customer queries, inquiries, approved product sample and literature requests, as well as complaints and claims, en...