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Contract Type: Full Time
Job Advertisement:
Swan Leisure Centre, MK18 1AE
Between £33,000 - £36,000 per annum, dependant on experience plus benefits
Full time, permanent
40 hours per week, between Monday to Friday
Ready to make an impact?
Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Facility Manager to join our team.
You’ll be entrusted to:
* Oversee daily operations, promptly addressing issues to meet quality and performance standards, and ensuring compliance with statutory requirements and company policies.
* Manage contract performance monitoring, conduct internal and external audits, and prepare required reports for senior management and clients.
* Lead, motivate, and support the operational team to deliver high-quality service, conduct appraisals, and implement personal development plans.
* Maintain a strong presence throughout the facility, ensuring excellent customer service, managing feedback processes, and fostering positive relationships with stakeholders.
* Act as the responsible person for Health and Safety, manage incidents and emergencies, and ensure adherence to safety management systems (SMS).
* Assist in preparing annual budgets and business plans, monitor financial compliance, and support environmental and energy reduction initiatives.
* Organise meetings, ensure effective communication across teams, and collaborate with sub-contractors for project alignment and continuous improvement.
* Manage training matrixes, ensure necessary qualifications are maintained, and promote ongoing professional development for the team.
Does this sound like you?
You’ll be a great fit for this role if you have…
* NPLQ, PPO and First Aid at Work qualification is desirable
* Level 2 Gym qualification is desirable
* Experience as an Operations Manager, General Manager or Head of Department
* Good working knowledge of Health & Safety at Work legislation and employment law and its practical application.
* Experience of Quest accreditation
* Strong communication, customer service, and presentation skills; capable of interacting effectively with diverse teams, contractors, and stakeholders.
* Proven ability to organise, coordinate, and manage staff and contractors, motivate teams, and ensure effective process management.
* Advanced ICT skills, including MS Office applications, with experience in report writing, analytics, and outcome monitoring.
* Skilled in analysing challenges, implementing development plans, and taking the initiative to ensure successful outcomes.
Discover all you need to keep growing
Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
Because this is a place for you
Our people are integral to everything we do. That’s why our benefits are designed to put you first:
* Holidays: 21 days plus bank holidays
* Pension: Up to 6% contributory pension scheme
* Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
* Leisure Specific benefits: Employee Benefits
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
A little bit about us
At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.
As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Let’s impact a better future, together. Apply today.
For help with your application, or to discuss your eligibility, please contact 0345 010 4000.
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