Service Advisor
£30,000 Basic Salary + Bonus!
Main Dealer
Portslade Area
"Every car you service is a journey you help continue. Your dedication keeps the wheels of life turning smoothly. Drive with passion, and let your expertise be the engine of trust and excellence."
Job Description
Are you passionate about customer service and automotive care? We are looking for a Customer Service Advisor to join our team! If you have excellent communication skills, a keen understanding of automotive services, and enjoy helping customers keep their vehicles in top condition, we want to hear from you.
Responsibilities
* Greet and assist customers in a professional and friendly manner.
* Assess customer needs and recommend appropriate services and repairs.
* Provide accurate estimates for services, repairs, and parts, and communicate clear timelines for completion.
* Schedule service appointments and follow up to ensure customer satisfaction.
* Maintain service records, ensuring all customer details and vehicle history are up-to-date.
* Collaborate with technicians to ensure a seamless process from diagnosis to service completion.
* Handle customer inquiries and concerns, addressing any issues with empathy and professionalism.
* Promote special offers, maintenance packages, and other services to customers.
Requirements
* Previous experience in automotive service advising or customer-facing roles.
* Stro...