About the role An exciting opportunity has arisen within our Packaging site in Newcastle, and we are currently seeking a highly motivated and ambitious individual who would enjoy working in a sales and customer environment, as a Customer Service Apprentice. During this 17-month Apprenticeship programme, in addition to the academic learning, you will gain hands on experience in many areas including processing order requests, building and maintaining strong relationships with customers, handling and resolving customer queries and complaints and maintaining document records. You will also receive the support of course tutors, workplace coaches and mentors to help you along the way and enable you to develop your skills and potential. About you Minimum requirements: Excellent verbal and written communication skills. Be hardworking, pro-active and self-motivated. Positive attitude to learning new skills and committed to a 17-month learning programme Strong organisational skills with proven ability to handle multiple tasks at any given time Computer literate, especially on Microsoft package Preferred requirements: GCSE English and Maths at grade C or grade 4 or above or equivalent Benefits Competitive salary Pension scheme Life assurance Income protection 25 days’ holiday plus bank holidays