Cafe Customer Assistant
Below is the working pattern for this vacancy.
Week 1:
Sunday 12:00-16:00
Monday 08:30-14:00
Tuesday 12:15-17:00
Friday 08:00-14:00
Week 2:
Monday 12:00-17:30
Tuesday 09:30-13:45
Thursday 08:30-12:30
Saturday 12:00-18:00
Purpose
* To deliver a great shopping experience for customers, putting them before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve customers efficiently and brilliantly on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation, availability, and keeping the store clean and tidy.
* Utilise all digital tools and communication channels to perform the job effectively.
* Share customer and colleague feedback to help us improve.
* Support colleagues in building skill and confidence through knowledge sharing.
* Own learning and development and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand store priorities and their role in achieving them.
* Complete tasks efficiently and in line with SOPs.
* Minimise cost and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role played.
* Commit to delivering excellent work quickly with great attention to detail.
* Be open to and act on feedback, asking for it regularly.
* Set performance objectives in conjunction with the line manager, aligned with business plans.
* Take accountability for planning and managing work efficiently to meet objectives.
* Be curious and ask questions to challenge the status quo.
* Communicate intentions clearly and simply to others.
* Manage reactions and share perspectives to create better team dynamics.
* Cope well with change and work challenges, recovering quickly from impacts.
* Build positive relationships by listening and establishing connections.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are done right the first time within timescales.
* Have comprehensive knowledge of customer shopping channels.
* Possess good product knowledge and services across the store.
* Maintain up-to-date knowledge of the commercial operation and basics.
* Exhibit good digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapt to change effectively.
* Have good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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