Job Purpose:
To assist the Administration Department in ensuring an efficient and responsive first point of contact for clients and suppliers and to provide administration support to the company. Undertake Business Administration Apprenticeship program with a Sheffield College.
(Note: In addition to the duties outlined, employees may be required to carry out duties which do not affect the nature of this post).
Key Responsibilities and Duties:
* Reception and front of house duties
* Creating a calm and welcoming Reception
* Keeping the area tidy and organised
* Assisting in booking in and out visitors
* Notifying meeting hosts of their visitors' arrival
* Answering the telephones, dealing with client queries, transferring calls and taking accurate telephone messages.
* Involvement in arranging client meetings and organising the office Outlook calendars
* Chasing information from clients by telephone and email
* Providing general administrative support to ensure the office runs in an orderly and businesslike way.
* Producing ad-hoc correspondence such as letters
* Producing meeting/telephone notes using audio and copy typing
* Dealing with petty cash.
* Picking up office supplies when required
* Franking the post and taking it to the post office
* Opening and date stamping the post
* Scanning
* Booking in and out client records
* Keeping an organised client records area
Attributes:
Qualifications:
* Formal qualifications are not essential but will be considered.
* A good standard of education, including English and Maths is required.
Experience:
* Experience in customer service / administration preferred but not essential
Knowledge and Skills:
* Microsoft Office (particularly Excel and Word)
* Strong literacy skills
* Typing
* Able to work calmly under pressure, meet set deadlines and pay attention to detail, completing tasks fully, accurately and on time.
* Skilled in dealing with confidential information or situations in an appropriate and sensitive manner.
Aptitude and Ability:
* Team player with the ability to work unsupervised using own initiative
* Ability to stay calm under pressure
* Excellent communication skills
* Ability to organise necessary information
* Professional and friendly demeanor
* Willingness to help and support colleagues, thinking beyond the task being given.
Personal:
* Must be flexible and self-motivated with the ability to prioritise
* Willing to adapt to change in order to meet the changing requirements of the business
* Would like to work in a professional environment
General:
* Undertake other duties and responsibilities as appropriate - all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that client expectations and business objectives are met.
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