Objectives of the role: As part of the property help desk team, deliver a series of administrative tasks and driving property compliance across business estate and Change of Tenancy To manage and implement company property testing obligations and manage the process of follow on works (FOW) ensuring compliance across the Estate. To develop an in depth understanding of the company in-house auditing platform. This will include creating orders for external suppliers on request and managing updates where required. To support and advise on the compliance position of individual pubs when requested by the Operations Support team. Focused on the change of tenancy process known internally as the Safe Start process to ensure pubs are compliant for new lets. Work collaboratively with the Compliance team to ensure all compliance obligations are met. To support suppliers and Property Managers in the delivery of the compliance testing output within defined KPI’s. Key Responsibilities: To support the property team resolving any notices or required communication with local authorities and Property Managers regarding compliance testing matters when they arise. To deliver the communication of statutory certification etc to licensees, Admiral Teams and other third parties as required. To support the collation of compliance certification following project works and lodging the documentation within the CFM system. To develop an understanding and use of the Computer Facility Management (CFM) programming tool to schedule and deliver PPM programmes across the client sites. To update and report via the property tracking tool. To provide general support to the property helpdesk function as required at peak times or absence cover, when agreed by line manager. Ensure that the statutory compliance database used for the business is maintained. Ensure the CFM compliance database is accurate and maintained. Support the property helpdesk with ensuring the compliance supply chain delivers the compliance FOW, ensuring appointments are adhered to in line with Safe Start requirements. Co-ordinate and ensure gas safe inspections are delivered on the day of change. Co-ordinate queries and notices from local authorities and internal stakeholders to the relevant point of contact. Ensure communication and maintenance of the dedicated compliance email account. Liaising with other departments within the business to adopt processes and updates. Authorise quotations within the agreed approval level when required. Support the regular meetings with contractors and suppliers to review progress and KPI’s Managing circulation of statutory documentation and quotations as required. Undertake basic auditing of the live data supporting the Compliance visibility and Safe Start process. Collating and lodging certification produced following projects as required. Create building event notices via the CFM system of upcoming projects and defect periods Work within the guidelines and maintain GDPR requirements at all times. Skills and Experience: Ability to co-ordinate tasks autonomously with a consistent systematic approach. Good organisational skills and ability to work to tight timescales. Excellent communication skills both written and verbal. Excellent customer service Good team player Able to manage difficult conversations. Accuracy and attention to detail Intermediate skill set in IT (essential). Excel skills (essential) A basic understanding of Microsoft teams. (advantage) Knowledge of statutory legislation etc (not essential) Flexibility to cover other department tasks or assist as required. Property maintenance experience is (not essential). Training will be provided for CFM systems