Key Responsibilities · Monitor players for signs of intoxication and act accordingly · Listen for signs of conflict between players or parties · Ensure bay occupancy maximums are adhered to · Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay · Deploy de-escalation techniques when safety rules are not being followed · Remain alert for any suspicious persons or activities and reports immediately to venue security · Use of radio communication procedures and corresponding codes · Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans · Make recommendations for safety enhancements as needed · Keep Director of Operations apprised of safety and security trends and opportunities · Support management with accident response, investigation and claim reporting · Oversee management and scheduling of third party security company · Liaison with local law enforcement as applicable · Additional tasks and project assistance as requested by Director of Operations What We're Looking For - Calm under pressure - The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public) - Confident and self-aware when dealing with difficult or emotional interactions - Does not shy away from confrontation; utilizes skills and techniques to reduce conflict - Comfortable communicating with diverse populations, including players of all ages and skill level - Ability to exhibit patience and positivity while being assertive and firm when appropriate - Strong guest service skills and professionalism - Excellent oral and written communication skills including spelling, grammar, and punctuation skills. - Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team. - Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint). - Proficiency in using risk management information systems preferred. - Availability to work nights, weekends, and holidays to support the business Job Types: Full-time, Permanent Pay: £12.31 per hour Benefits: - Discounted or free food - Employee discount - On-site parking Schedule: - Night shift - Weekend availability Work Location: In person