Job Title: Business Support Administrator - YAS Location: Harrogate Department: Marketing Working Pattern: Monday - Friday 9am - 5pm; 35 hours per week (Six month temporary contract to start immediately) Reporting to: Senior Marketing Executive About us Proudly at the heart of Yorkshire's farming, food and countryside, the Yorkshire Agricultural Society was founded in 1837. Today, we spend circa half a million pounds a year supporting and promoting agriculture and rural industries across Yorkshire and the North of England. We are dedicated to championing the professional development and wellbeing of all who work in farming and furthering understanding of the countryside and how food is produced, particularly among children and young people. This mission is delivered thanks to what we do at the Great Yorkshire Showground in Harrogate, our home: organising and hosting the iconic Great Yorkshire Show every July, and investing profits from the Great Yorkshire Showground's businesses - Fodder, The Great Yorkshire Events Centre and Harrogate Caravan Park - back into our work as a charity. Purpose of the Role This is a busy time for the team as we build up to our flagship event the Great Yorkshire Show (8 - 11 July) and we are looking for a Business Support Administrator who can help out with administrative support to all areas of the Society including Marketing, Head of People & Culture and CEO's PA. You will support the membership secretaries in running the reception area smoothly, helping to manage membership and ticket sales, dealing with phone calls, mail sorting and despatch, visitors (both internal and external) as well as setting up and clearing from meetings including washing up and acting as admin support to all tenants of the new building. Key Responsibilities Membership Processing accurate membership payments (credit cards, cash, direct debits) ensuring correct details are passed to our accounts department and entering all details onto the membership software Maintaining accurate database records of all members Sending daily reports to Financial Controller, processing direct debit mandates, checking payments, entering information onto the system and posting to banks Promoting the benefits of membership to visitors to Society events and answering membership queries Reception Answering switchboard and dealing with external and internal calls Sorting and distributing incoming mail and collecting, franking and organising the outbound mail for the evening collection Dealing with all aspects of the Franking Machine: organising mail slots and Royal Mail PPI forms. Daily programming, breakdowns, summary reports etc Responding to all email and telephone enquiries, taking messages and dealing with questions associated with the Society and our wider events Taking orders, processing payments and despatching tickets for the Great Yorkshire Show and Springtime Live Training other staff as necessary in the use of the Franking Machine, photocopier, Credit Card machine, Membership software etc Assisting other departments with administrative tasks e.g Mailouts, typing, photocopying etc During GYS week to operate as a reception service for either general Visitors and Membership, Tradestands and Livestock and Entries Occasionally assisting at other events for instance Education including Springtime Live etc Setting up rooms for meetings in the Regional Agricultural Centre and the associated clearing up afterwards Any other appropriate duties as and when required Marketing & CEO PA: Supporting the Marketing Team in administrative duties including: o Group Bookings for the Great Yorkshire Show - dealing with enquiries, calculating costs, taking payments and issuing tickets o Hospitality bookings and enquiries for the Great Yorkshire Show - calculating costs, taking payment and issuing Hospitality packs o General administration duties including work with Microsoft office spreadsheets and online digital platforms including MailChimp and WordPress. o Any other administrative duties that are required at the time. Supporting the Chief Executive's PA in administrative duties as and when necessary GYS Temps Support Head of People & Culture with making up GYS Temps packs. It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility. To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect. To be an ambassador of the Society values. Experience & Qualifications Personal Skills Strong written and oral communication skills High level of attention to detail to ensure high customer satisfaction Good customer and interpersonal skills and excellent telephone manner. Previous customer service experience is essential Ability to communicate clearly and concisely to all customers Ability to process payments accurately Database experience or skill is essential Numeracy skills are essential due to the requirement for the compilation and checking of payments Good computer skills (Word, Excel, database packages etc) are required Ability to write letters and mail merge with a variety of different business correspondence Ability to understand and work to company policies and work procedures Good reasoning ability to define problems, utilise questioning skills and gather relevant data Ability to cope in a busy work environment and deal with potentially pressured situations in an effective friendly manner Good team working skills Ability to work on own initiative Flexibility to deal with peaks and troughs of workload, hours and different tasks What We Can Offer You 26 days holidays (plus Bank Holidays) 20% discount in our onsite award-winning Farm shop Fodder 50% discount at Harrogate Sports and Fitness centre Monthly perks and 2 x staff social events Pension 6% employer contribution Access to an Employee Assistance Programme and a GP helpline Subsidised private healthcare scheme Non-Contributory life assurance of 4x annual salary Free Parking