About
Arcas Technology are currently partnered with a leading Insurance company based in Birmingham. They are looking for an experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will be responsible for maintaining IT infrastructure, managing hardware and software, providing technical support, and optimising network performance.
Key Responsibilities
* Manage and provision corporate devices using Microsoft Intune, Autopilot, SCCM, and Active Directory.
* Administer Microsoft 365, including Exchange, Teams, Azure/Entra, and Active Directory.
* Build and configure corporate devices using Autopilot, SCCM, and direct domain join methods.
* Monitor network performance and troubleshoot LAN, WAN, VPN, and firewall issues.
* Perform hardware maintenance and troubleshooting, including Dell-certified repairs.
* Set up and support AV equipment from vendors.
* Develop IT and user-facing documentation to streamline processes and enhance onboarding.
* Provide end-user training and technical support to improve overall IT service efficiency.
* Assist in implementing new hardware and software solutions to enhance IT operations.
* Ensure data security and perform regular backups of important corporate information.
* Collaborate with cross-functional teams to drive IT projects and process improvements.
Key Skills
* Hardware maintenance and troubleshooting.
* Software installation, configuration, and deployment.
* IT asset management and database maintenance.
* Endpoint management and device provisioning (Microsoft Intune, Autopilot, SCCM).
* Microsoft 365 administration (Exchange, Teams, Azure/Entra, Active Directory).
* Windows Server administration (user management, group policies, troubleshooting).
* Network monitoring, troubleshooting, and performance optimization.
* Experience with AV equipment setup and support.
* Strong documentation and process improvement skills.
* Customer service, end-user training, and technical support experience.
* Project management and collaboration with cross-functional teams.
If you are a motivated IT professional with a strong technical background and a customer-centric approach, please forward your CV to Andy at Arcas Technology.
Nice-to-have skills
* Active Directory
* Azure
* WAN
* VPN
* Troubleshooting
* Documentation
* Windows Server
* Performance Optimization
* Customer Service
* Project Management
Work experience
* Desktop Support
* Systems Administrator
* System Engineer
Languages
* English
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