Business Office Manager Location: Leeds Job Type: Full-time Salary: Up to £40,000 DOE Reed Business Support is recruiting on behalf of a well-established client in Morley, Leeds. Our client seeks an experienced Business Office Manager to oversee their Operations Centre in Leeds and contribute to the company’s ongoing growth. Day-to-Day of the Role: Develop and maintain a high-performance culture, ensuring that employee objectives align with our business goals Regularly appraise and document performance, taking corrective action as required Lead, coach, mentor, and motivate all office employees, managing internal staff relations and partnering with HR for disciplinary actions as needed Responsible for the recruitment of new employees, delivering a positive induction and training process Develop and implement office policies by setting up procedures and standards to guide the operation of the office, ensuring efficiency through effective management of resources and office systems Manage contracts and relationships with all third-party service providers (IT, Fulfilment, Facilities, HR, Finance, Landlord, etc.) to ensure services are delivered as specified or corrected as required Provide detailed management performance reports to enable business performance appraisals and review meetings, including executive summaries, analytical data, and insights Collaborate with the finance and accounts department to ensure the office’s financial objectives are met, with full transparency of all income and costs Required Skills & Qualifications: 3 to 5 years of experience in a senior office management position, leading a team of 8 or more people Demonstrable excellent leadership skills with a focus on managing people, systems, and procedures Strong verbal communication skills, with the ability to manage, defuse, and overcome conflict. Good written skills High computer literacy, proficient in Microsoft Office and adept at learning new bespoke platforms and software packages Excellent time management skills, with the ability to multitask and prioritise work. Strong attention to detail and problem-solving skills Robust organisational and planning skills Knowledge of accounting, data, and administrative management practices and procedures Knowledge of clerical, human resources management, and business management principles