Hotel Services Team Leader | Permanent | Solihull | Competitive Salary plus Benefits | Full Time
Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader.
The successful applicant will have previous domestic cleaning experience and will be required to be hands-on supporting the housekeeping/hosts as and when required.
Duties and responsibilities
* To assist the Hotel Services Manager with any day-to-day operational tasks of the Catering Dept, ensuring compliance around practices and procedures and ensuring high standards of food is served to patients, visitors, and colleagues.
* To ensure all staff are adequately trained to provide the highest standards of housekeeping.
* Support the Hotel Service Manager with objective setting for colleagues.
* Effective management of sickness, absences, and rotas.
* Maintain adequate control of consumable stock and laundry.
* Customer complaints are dealt with effectively and efficiently.
* Support colleagues with Mandatory training.
* Ensuring meals and beverages are delivered to patients’ rooms.
* Responding to any ad-hoc requests from patients to ensure their comfortable stay.
* Assisting the catering and housekeeping teams with day-to-day duties.
* Making sure patients feel they are receiving a first-class service at all times.
Who we're looking for
* Someone who has previous team leader experience.
* Previous domestic cleaning experience.
* A customer service-focused approach.
* Excellent communication and interpersonal skills.
* Previous experience in hospitality is desirable but not essential.
Working Hours: 37.5
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Delivering on our promises.
* Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.
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