Summary of Position:
To ensure that cleanliness and condition of each assigned area meets designated standards. Identify and report preventative or other maintenance issues. Request preventative maintenance or non-urgent repairs using appropriate method. Contact other departments directly for urgent repairs. Clean, maintain, and store cleaning equipment and chemicals. Ensure adequate stock of all related supplies. Document and report outstanding issues. Complete required housekeeping checklist and forms.
Duties & Responsibilities:
* Assist guests in a friendly manner.
* Visit guests' toilets on a regular basis with visits taking place every 15 minutes.
* Carry out all cleaning duties in the shower rooms, toilets, suite rooms, massage rooms, and other areas indicated by the manager.
* Replenish guest amenities, toiletries, and towels in a timely manner.
* Ensure sufficient stock levels of amenities and toiletries are available and properly stored.
* Empty and clean all litter bins regularly.
* Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer and manager satisfaction, meeting company standards.
* Maintain perfect personal hygiene and grooming as per company standards.
* Use cleaning products safely and ensure the MSDS file/folder is kept correct and up to date.
* Follow standard cleaning and sanitizing procedures, including the use of equipment.
* Adhere to health and safety regulations in the workplace, including Control of Substances Harmful to Health (COSHH).
* Able to work individually and as part of a team.
* Report any damage or breakages to your supervisor at huddle meetings for necessary repairs.
* Keep public areas clean and tidy.
* Be considerate of guests' presence while cleaning or attending to ad hoc tasks.
* Conduct regular day-end and deep cleaning, including high dusting and detailed floor cleaning for both carpets and solid surfaces.
* Report in a timely manner if cleaning equipment and stock are running low.
* Observe, act, and/or report rodent and pest control issues.
* Learn and follow procedures for linen, security, keys, lost property, and stock.
* Work as part of a team, helping others when required and completing all tasks assigned by the manager.
* Perform any other related duties assigned by your direct superior.
* Work in different terminals, depending on job requirements.
Qualifications / Essential Skills:
* Previous experience in the hotel/hospitality sector.
* Excellent interpersonal and presentation skills.
* Able to build and maintain relationships with internal and external guests.
* Eager to learn with a positive and energetic personality.
* Organized and motivated.
* Able to remain calm under pressure.
* Fair command of English with good communication skills, both written and verbal.
* Able to work flexible hours.
* Punctual with regular and reliable attendance.
* Honesty and integrity.
Job Type: Full-time
Benefits:
* Company pension.
Schedule:
* 10-hour shift.
* 8-hour shift.
* Day shift.
* Weekend availability.
Application Questions:
* Do you live 45 minutes or less away from London Heathrow Airport?
* Please confirm you are happy to work ALL of the following rota patterns:
a. Morning Shifts (4am to 1pm)
b. Evening Shifts (12noon to 09:30pm)
c. Rota equals = 2X morning, 2X evening, 2X days off.
Work Authorisation:
* United Kingdom (required).
Work Location: In person
Application Deadline: 08/02/2025
Expected Start Date: 17/02/2025
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